Privacy Policy

At DMX Global Logistics LLC (“DMX Global Logistics”, “we”, “our”, or “us”), your privacy is important to us. We are committed to protecting the personal information you share with us and handling it responsibly, securely, and transparently.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, contact us, request services, or engage with our logistics operations.
By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect personal and business-related information directly from you or automatically through your use of our website.
Information You Provide to Us
We may collect:

• Full name
• Company name
• Email address
• Phone number
• Shipping and billing address
• Cargo or shipment details
• Payment or invoicing information.
• Any details submitted through contact forms, quote requests, or customer support enquiries.

Information Collected Automatically

When you use our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and browsing activity
• Date and time of access
• Referral source
• Cookie and analytics data

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Providing freight forwarding, customs clearance, warehousing, transportation, and related logistics services
• Processing bookings, enquiries, and quotation requests
• Coordinating cargo movement and shipment tracking
• Managing billing, invoicing, and payments
• Improving our website performance and customer experience
• Sending service-related communications and updates
• Responding to customer support requests
• Complying with customs, tax, regulatory, and legal obligations
• Preventing fraud, misuse, or unauthorised activity

3. Legal Basis for Processing

Where applicable, we process personal data based on one or more of the following legal grounds:
Consent – where you have provided permission
Contractual Necessity – where processing is required to provide requested services
Legal Obligation – where required by law or regulation
Legitimate Interests – where processing is necessary for business operations and does not override your rights

4. Sharing and Disclosure of Information

We may share your information only when necessary and appropriate with:

• Shipping lines, airlines, transport operators, freight agents, and warehouse partners
• Customs authorities, government bodies, and regulatory agencies
• Banks, payment processors, and financial institutions
• IT service providers, software platforms, and website support partners
• Professional advisors, including auditors, insurers, and legal consultants
• Authorities where disclosure is required by law

We do not sell, trade, or rent your personal data to third parties.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve user experience and understand website usage.
Cookies may be used to:

• Remember preferences
• Improve functionality
• Analyse traffic and visitor behaviour
• Support marketing and performance reporting

You may disable cookies through your browser settings, although some features of the website may be limited.

6. Data Security

DMX Global Logistics implements reasonable technical and organisational safeguards to protect your personal data against:

• Unauthorized access
• Misuse
• Loss or theft
• Alteration
• Unlawful disclosure

While we take appropriate security measures, no internet transmission or storage method is completely secure.

7. Data Retention

We retain personal data only for as long as necessary for:

• Delivering requested services
• Maintaining business records
• Fulfilling contractual obligations
• Complying with legal, tax, customs, and accounting requirements
• Resolving disputes or enforcing agreements

When data is no longer required, it may be securely deleted or anonymised.

8. International Data Transfers

As an international logistics provider, your information may be transferred across borders where required for shipment coordination, customs processing, delivery execution, or related services.
We take reasonable steps to ensure such transfers are managed securely and in accordance with applicable privacy standards.

9. Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion where legally permissible
• Request restriction of processing
• Object to certain processing activities
• Withdraw consent where consent was previously provided
• Request data portability where applicable

To exercise any privacy rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to external websites or third-party platforms. We are not responsible for the privacy practices, content, or policies of those external sites.
Users are encouraged to review their respective privacy policies separately.

11. Updates to This Privacy Policy

DMX Global Logistics may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any revised version will be published on this page with the updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

DMX Global Logistics LLC
Dubai, United Arab Emirates
Email: info@digitztech.com
Phone: +971 50 413 6384